cancellation policy

No right of withdrawal for orders

Since our products are personalized or hygienic items , we do not grant a right of withdrawal. All orders via www .glattpelz .ch are binding and cannot be canceled or returned .

Exception: Damaged or defective goods

If you have received a damaged or faulty product, please contact us within 48 hours of receipt by email at info @glattpelz .ch with the following information:
✔️ Order number
✔️ Description of the defect
✔️ Photos of the damaged product

We will examine your case and, if necessary, offer a replacement delivery. A refund is not possible.